But Erika Richter, Senior Communications Director The American Association of Travel Advisors, Industry group, said that demand for cruises, which was on an upward path Before the outbreak of the Corona virus news, it was 10 to 15 percent, according to some consultants.
Not surprisingly, cruises in Asia and the Pacific were particularly damaged. Alex Sharp, President and CEO of Signature travel networkA consortium of 7,000 travel consultants said, “The new demand for these cruises is currently very low” and that sailing in the spring “is unlikely to be sold from our market.”
“If the industry does not find its arms around this, it could affect customer confidence in China towards cruises for a very long time,” said Mr. Hardman of Wedbush Securities.
China has been one of the largest growth markets for the travel industry in recent years, and trips in the Asia Pacific region make up about 10 percent of this industry, according to Cruise Lines International Association, a trade group. Between 8 and 9 percent of passengers are on Cruise lines represented by the commercial group From China, Macau or Hong Kong, the number of ships deployed in Asia increased by 53 percent Between 2013 and 2017.
An increasing number of ports across the Pacific Ocean, from Busan, South Korea to the ports of New Caledonia in Levu, Mary and Pines Island, are prohibiting cruise ships. Hong Kong has been closed since February 6.
Passengers say that instead of trying to accommodate them, cruise companies were unusual and unhelpful. Maranda Prem, 24, from Washington DC and her 53-year-old mother from Minnesota, were supposed to be on board the Norwegian Jade, a 2,200-person passenger ship operated by Norwegian Airlines, which was scheduled to leave from Hong Kong Hong Kong on February 17 cruise in Singapore, Vietnam and Thailand.
With her concerns growing over the Coronavirus, Ms. Prim frequently sent an email and contacted the company whether she could switch to a different cruise or obtain a refund or future credit. Her requests were rejected. In an email on February 4, Roxanne Sanford, coordinator of guest relations on the cruise line, reminded Ms. Prime that “the mainland of China does not include Hong Kong, Macao and Taiwan,” adding that “unfortunately, we cannot move forward with the cancellation and refund.”